PRIVACY POLICY
ELEVEN ELEVEN MANAGEMENT LIMITED ('11:11 Management') is committed to protecting and respecting your privacy. This privacy policy tells you what to expect when we collect personal data.
By visiting our websites or using our services, you agree that we can use your personal data for the purposes described in this privacy policy.
Definitions
When we refer to 'we', 'us', and 'our', we mean 11:11 Management.
About 11:11 Management
ELEVEN ELEVEN MANAGEMENT LIMITED is a limited company registered in England and Wales under company number 15544898, whose registered address is 2nd Floor Hygeia House, 66 College Road, Harrow, Middlesex, HA1 1BE.
Contact
If you would like to know more about anything in this privacy statement, please email us at enquiries@1111-management.com
Data Protection Officer
ELEVEN ELEVEN MANAGEMENT LIMITED
2nd Floor Hygeia House
66 College Road
Harrow
Middlesex
HA1 1BE
Personal Data Categories
Identity Data
| Code | Description | Purpose | Lawful Basis |
|---|---|---|---|
| PC | Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses. | We use this information to identify you, provide our services to you and to communicate with you regarding those services. | Perform our contract to you |
| DOB | Date of birth | We use this information to identify you, provide our services to you and to communicate with you regarding those services. | Perform our contract to you |
| G | Gender | We use this information to identify you, provide our services to you and to communicate with you regarding those services. | Perform our contract to you |
| MSD | Marital status and dependants | We use this information to identify you, provide our services to you and to communicate with you regarding those services. | Perform our contract to you |
| NOK | Next of kin and emergency contact information | We use this information to identify you, provide our services to you and to communicate with you regarding those services. | Perform our contract to you |
| BA | Bank account details | We use this information to identify you, provide our services to you and to communicate with you regarding those services. | Perform our contract to you |
Sensitive Data
| Code | Description | Purpose | Lawful Basis |
|---|---|---|---|
| HR | Information about your health, including any medical condition, health and sickness records and case notes | We use this information to provide our services to you and to communicate with you regarding those services. | Perform our contract to you Comply with legal obligations |
| ED | Information about your race or ethnicity, religious beliefs, sexual orientation and political opinion | We use this information to provide our services to you and to communicate with you regarding those services. | Perform our contract to you Comply with legal obligations |
Aggregated Data
| Code | Description | Purpose | Lawful Basis |
|---|---|---|---|
| SS | Statistical data including demographic, location and usage | We use this information to monitor and adjust our services to you, to introduce new enhancements and to tailor our services over time. | Perform our contract to you To pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests) |
Sessional Data
| Code | Description | Purpose | Lawful Basis |
|---|---|---|---|
| IP | Internet protocol address, device type, operating system, browser type & version, plug-ins, time-zone and location. | We use this information to provide our services to you. | To pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests) |
| WS | Website cookies, please refer to our cookie policy | We use this information to provide our services to you. | To pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests) |
| CL | Call logs and recordings, message logs & email communications relating to queries | We use this information to provide our services to you. | Perform our contract to you |
| AP | Appointment information including time, duration, location, contact number, type | We use this information to provide our services to you. | Perform our contract to you |
| TD | Transaction data, including time, location, payment gateway, order details, frequency & delivery address | We use this information to provide our services to you. | Perform our contract to you Comply with legal obligations |
How Information is Collected
Direct
We collect person information by telephone or video call or when you complete a contact form.
Affiliates & Third Parties
We collect personal data through our affiliates and third parties, where you have given your consent for us to provide our services to you.
Online
We collect personal data when you use our website or complete an online form as well as capture automated sessional data using cookies as well as and analytics such as Google.
Failure to Provide Information
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations.
Sensitive Personal Data
Special categories of particularly sensitive personal data require higher levels of protection. We may process special categories of personal data in the following circumstances:
- In limited circumstances, with your explicit written consent.
- Where we need to carry out our legal obligations and in line with our Data Protection Policy.
- Where it is needed in the public interest, such as for equal opportunities monitoring.
- Where it is needed to assess your working capacity on health grounds, subject to appropriate confidentiality safeguards.
Data Security
We are committed to ensuring your personal data is kept securely across all our systems with appropriate access controls. All our services are fully GDPR compliant and meet ISO certified standards.
Data Retention
We only keep your personal data for as long as necessary. Data is deleted when:
- You have withdrawn consent to processing
- A contract has been performed or cannot be performed anymore
- The data is no longer up to date
- You have requested the erasure of data or the restriction of processing
Your Rights
Access Rights
Request access to your personal data and receive a copy of the personal data we hold about you.
Correction Rights
Have any incomplete or inaccurate information we hold about you corrected.
Erasure Rights
Ask us to delete or remove personal data where there is no good reason for continued processing.
Object to Processing
Object to processing of your personal data where we are relying on a legitimate interest.
Complaints & Questions
Contact our Data Protection Officer with questions. You can also complain to the Information Commissioner's Office (ICO) atcasework@ico.org.uk